Privacy Policy

Introduction

Tender Larch is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our residential care services or visit our website. We handle personal information with care and respect, in accordance with Thai data protection laws including the Personal Data Protection Act B.E. 2562 (2019).

If you have any questions about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you inquire about our services or arrange residency for yourself or a loved one, we may collect:

• Name, age, and date of birth
• Contact information (email address, phone number, mailing address)
• Emergency contact details and family information
• Health information relevant to care needs (with your explicit consent)
• Dietary requirements and preferences
• Financial information for billing purposes

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide residential care services and support to residents
• To communicate with you and family members about care plans and updates
• To process inquiries and respond to questions about our services
• To coordinate with healthcare providers when needed
• To process payments and maintain financial records
• To improve our services and resident experience
• To comply with legal and regulatory requirements
• To send service updates and important notifications

We collect and process personal information based on your consent, contractual necessity, legal obligations, and our organization's interests in providing high-quality care services.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Healthcare Providers

When necessary for medical care, we may share relevant health information with doctors, clinics, and other healthcare professionals involved in a resident's care, with appropriate consent.

Service Providers

We work with trusted service providers who assist with operations such as payment processing, website hosting, and administrative services. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose personal information if required by law, regulation, legal process, or government request, or when necessary to protect the safety and rights of individuals.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure storage of physical and electronic records
• Access controls limiting who can view personal information
• Regular staff training on data protection practices
• Encrypted transmission of sensitive information
• Regular security assessments and updates

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Care records: Retained for 7 years after services end
• Financial records: Retained for 7 years as required by Thai law
• Website analytics: Retained for 24 months
• Contact inquiries: Retained for 2 years unless ongoing communication

After the retention period, we securely delete or anonymize personal information.

Your Rights

Under Thai data protection law, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Restrict Processing: You can request limitation of how we use your information

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

For more detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are designed for elderly individuals requiring residential care. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. If we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand. You can contact the PDPC through the Ministry of Digital Economy and Society.